Last updated: 22 August 2026

This privacy policy explains how K W & S Builders Ltd (“KW&S Builders”, “we”, “us”, “our”) collects, uses, stores and protects your personal information when you contact us, request a quote, or use our website at kwsbuilder.co.uk.

We are committed to protecting your privacy and handling your data openly and lawfully, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

K W & S Builders Ltd is the data controller responsible for your personal data.

• Registered company name: K W & S Builders Ltd
• Registered in: England and Wales
• Company number: 10320802
• Registered office: 3.7 Universal Square, Devonshire Street North, Manchester, England, M12 6JH
• Email: info@kwsbuilder.co.uk
• Telephone: +44 7404 155474

If you have any questions about this policy or about how we handle your data, please contact us using the details above.

2. What personal data we collect

Information you give us directly

When you complete a quote request form, contact us by email, telephone or WhatsApp, or otherwise enquire about our services, we may collect:

• Your full name
• Your email address
• Your telephone number
• Your property address or postcode
• The type of building work you are enquiring about
• Your estimated budget range, where you choose to provide it
• A description of your project
• Your preferred method of contact
• Photographs, drawings, plans or other documents you choose to send us
• Any other information you include in your message

Information collected automatically

When you visit our website, we and our analytics providers may automatically collect:

• Your IP address and approximate geographic location
• Browser type, device type and operating system
• Pages you visit, time spent on the site and how you navigate it
• The website or search term that referred you to us
• Information collected through cookies and similar technologies (see section 8)

Information from third parties

We may receive your details from trade directories, review platforms or lead-generation services where you have submitted an enquiry through them, or from a customer who has referred you to us.

We do not knowingly collect special category data (such as health, ethnicity or religious belief) and ask that you do not send it to us.

3. How we use your data, and our lawful basis

Under UK GDPR we must have a lawful basis for processing your personal data. The table below sets out what we do and why.

What we do	Lawful basis
Respond to your enquiry and prepare a quotation	Taking steps at your request before entering into a contract
Arrange and carry out a site visit or survey	Taking steps at your request before entering into a contract
Deliver building work you have engaged us for, including scheduling, ordering materials and coordinating trades	Performance of a contract
Invoice you and manage payment	Performance of a contract
Keep accounting, tax and business records	Legal obligation
Comply with building regulations, planning and health and safety requirements	Legal obligation
Deal with complaints, disputes, insurance or warranty claims	Legitimate interests — defending our legal position
Improve our website and understand how visitors use it	Consent (via cookie banner)
Measure the performance of our advertising	Consent (via cookie banner)
Send you marketing about our services	Consent, or legitimate interests where you are an existing customer
Use project photographs in our portfolio or marketing	Consent — we will always ask before using images of your property

Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect processing carried out before you withdrew it.

4. Who we share your data with

We do not sell your personal data to anyone, and we never will.

We share it only where necessary, with the following categories of recipient:

• Our web hosting provider — Hostinger hosts our website and the database in which website enquiries are stored.
• Google — we use Google Forms and Google Sheets to receive and manage quote requests, Google Analytics to understand website usage, Google Ads to measure advertising, and Google Maps to display our location.
• Meta Platforms — where you contact us via WhatsApp, your message and number are processed by WhatsApp. Your use of WhatsApp is also governed by their own privacy policy.
• Our email provider — enquiry notifications are delivered to our business email account.
• Subcontractors and trades — where your project requires it, we share the minimum necessary information (typically name, address and access arrangements) with the trades working on your property.
• Suppliers and merchants — where materials must be delivered to your property.
• Professional advisers — our accountant, insurers and, if needed, legal advisers.
• Building control, planning authorities and regulators — where your project requires approvals or inspections.
• Public authorities — where we are legally required to disclose information.

All third parties acting on our behalf are required to keep your data secure and to process it only on our instructions.

5. International transfers

Some of our service providers, including Google and Meta, may process data outside the United Kingdom. Where this happens, we rely on safeguards recognised under UK data protection law — such as UK adequacy regulations or the International Data Transfer Addendum to the EU Standard Contractual Clauses — to ensure your data receives an equivalent level of protection.

6. How long we keep your data

Type of record	Retention period
Enquiries that do not lead to work	24 months from your last contact with us
Customer and project records	6 years after completion, for warranty, insurance and dispute purposes
Accounting and tax records	6 years after the end of the relevant financial year (HMRC requirement)
Website analytics data	Up to 14 months, in line with our Google Analytics settings
Marketing consents	Until you withdraw consent

When data is no longer needed we delete it securely or anonymise it.

7. Your rights

Under UK data protection law you have the right to:

• Be informed — to know how your data is used, which this policy explains
• Access — to request a copy of the personal data we hold about you
• Rectification — to have inaccurate or incomplete data corrected
• Erasure — to ask us to delete your data, where there is no overriding reason for us to keep it
• Restrict processing — to ask us to limit how we use your data
• Data portability — to receive your data in a portable format
• Object — to object to processing based on legitimate interests, and to direct marketing at any time
• Withdraw consent — at any time, where we rely on consent

To exercise any of these rights, email info@kwsbuilder.co.uk. We will respond within one month. There is normally no charge.

8. Cookies

Cookies are small text files placed on your device when you visit a website. We use:

• Strictly necessary cookies — required for the website to function, including security and form submission. These do not require your consent.
• Analytics cookies — Google Analytics, which helps us understand how visitors find and use our site. Set only with your consent.
• Advertising cookies — Google Ads, which helps us measure whether our advertising is working. Set only with your consent.

You can change or withdraw your cookie preferences at any time through the cookie settings on our website, and you can block or delete cookies through your browser settings. Blocking all cookies may affect how parts of the site work.

Embedded content — such as the Google Map showing our office, our Google Forms quote form, and any social media content — may set its own cookies. These are controlled by those third parties, not by us.

9. How we protect your data

We take appropriate technical and organisational measures to protect your personal data, including:

• An SSL certificate encrypting data sent between your browser and our website
• Password protection and access controls on our systems
• Limiting access to personal data to those who need it to do their job
• Keeping our website software and plugins up to date

No method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security, and any transmission is at your own risk.

10. Children

Our website and services are directed at adults. We do not knowingly collect personal data relating to children under 16. If you believe we have inadvertently collected such data, please contact us and we will delete it.

11. Links to other websites

Our website may link to third-party sites, including trade directories and review platforms. We are not responsible for their privacy practices, and we encourage you to read their privacy policies before providing them with any personal data.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or in the law. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review it periodically.

13. How to complain

If you are unhappy with how we have handled your personal data, please contact us first at info@kwsbuilder.co.uk so we have the opportunity to put it right.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection:

• Website: ico.org.uk/make-a-complaint
• Helpline: 0303 123 1113
• Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

14. Contact us

For any question about this privacy policy or about your personal data:

• K W & S Builders Ltd
• 3.7 Universal Square, Devonshire Street North, Manchester, England, M12 6JH
• Email: info@kwsbuilder.co.uk
• Telephone: +44 7404 155474